STOP PRESS !!

KITEMARK IS A SIGN OF QUALITY

ADAM WINDOW CENTRES OF TUCKTON RECEIVES THE BSI KITEMARK: (from left)
Kevin O'Neill (BSI), Peter Rowles, Kate Johnson, Katie Matthews, Jon Best.

Adam Window Centres of Tuckton has been established for over 15 years as one of Dorset’s most successful home care specialists.

Recently they became the first company in the county to achieve the accolade of gaining a Kitemark licence from BSI for installing windows and doors, and carrying out the surveys associated with this work.

The Kitemark licence, which was presented to the company at a ceremony held at its Bournemouth premises on August 7, was granted only after BSI had carried out an in-depth audit of Adam Windows’ operations, which included examining samples of the company’s work on site.

“We’ve been in business for more than 15 years,” said Adam Windows’
Managing Director, Peter Rowles.
“Throughout that time, we’ve always achieved excellent growth, mostly through recommendations from satisfied customers. However, we’re never content to rest on our laurels, so we decided to go for a Kitemark licence to help us maintain our business momentum.”

A key factor in the company’s decision to become a Kitemark licensee was the exceptional status of the Kitemark symbol, which is trusted by 88% of the UK adult population as a mark of quality, and the sign of a reputable company.

Adam Window Centres of Tuckton is already taking advantage of the permission granted to licensees to use this prestigious symbol on its stationery and publicity material, and will shortly be adding it to company vehicles.

“The Kitemark audit was a searching process, and through it we learned a lot about our own operations,” said Peter.

“As a result, the service we give to our customers - which was already widely acknowledged as being outstanding will - in future, be even better.

“Of course, our customers can be totally confident that our high standards will always be maintained, as BSI will carry out repeat audits at regular intervals.”

“We’re certain that our Kitemark licence will be a valuable asset for us and for our customers,” added Peter.

“A good deal of effort was involved in obtaining it, but BSI were very supportive throughout the process, and I must emphasise that this had been a tremendous team effort from our management, surveying and installation teams in achieving this very prestigious award.’’
 

Our window and door ranges have achieved a host of quality and security accreditations for our products.

In addition to the accreditations our range is also compliant with the following regulations:

Part A – Structure

Part B – Egress

Part F – Ventilation

Part J – Scotland Conservation

Part K – Protection from Collision

Part L – Conservation of Fuel & Power

Part M – Disabled Access

Part N – Safety Glass

As we all know a quality product has to be complimented by the quality of the survey and installation. In view of this Adam Window Centres made the decision to pursue the Kitemark™ accreditation from British Standards.

BSI Kitemark™

We have been awarded the prestigious Kitemark™ licence for BS 8213-4: 2007 Windows, doors and rooflights – Part 4: Code of practice for the survey and installation of windows and external doorsets.

About the Kitemark™

The Kitemark™ is one of the most respected certification marks and it is very well established and respected in the double glazing sector. The Kitemark™ offers many benefits including instant recognition, service quality, purchasing confidence and ongoing reassurance.

Key Features:

• Design: Checks are made to ensure the windows and doors are correct for the intended use.
• Surveying: To ensure the windows and doors will fit and open correctly. Also risk assessment of the installation process.
• Installation Practice: Includes the safe removal of old windows, fixing and sealing of frames, fitting of glazing and finishing trims.
• Staff Training: Surveyors and fitters must demonstrate they are properly trained and competent.
• Property Care: Avoiding damage to furniture, floor coverings and needless damage to decorations.
• Building Regulation Compliance: Including fire, thermal efficiency and safety glazing.
• Material Quality: Checks to ensure windows, doors, glass sealants and fittings meet the required quality standards.
• Inspection: Checks that the installed windows and doors close and seal properly and have not been damaged during installation.

Because Kitemark™ schemes are voluntary it shows that we are committed to providing our customers with the very best quality and service. Furthermore, as a Kitemark™ licensee we are regularly inspected to ensure we continue to deliver the same quality and safety every time.

Click here to view our Press Release

Click here to visit www.kitemark.com

Click here to view our Kitemark certificate

FENSA

We have been an active member of FENSA since April 2002. FENSA stands for the Fenestration Self-Assessment Scheme. It has been set up by the Glass and Glazing Federation (GGF) and other industry bodies with Government encouragement in response to the current Building Regulations for England and Wales.

When having windows and doors replaced homeowners must comply with current thermal performance standards and ensure that they get a certificate of compliance from FENSA or from Local Authority Building Control. FENSA also enables companies that install replacement windows and doors to self certify compliance under these Building Regulations.

Click here to visit www.fensa.co.uk

Click here to view our FENSA certificate

UK Trades Confederation

We are members of the UK Trades Confederation. The UK Trades Confederation is a trade association which has a highly skilled and reputable membership. In today’s competitive marketplace contracts are often awarded solely on the basis of cost. As a consequence the quality of work done by non-members is often well below the standard. We would therefore urge you to consider quality assurance in addition to cost when making your decisions.

One of our major objectives is to promote high standards of quality and professionalism over disreputable businesses so that you, the prospective customers, have total piece of mind.

Members of the UK Trades Confederation have agreed to abide by the following code of conduct:

·         To treat customers in a courteous and professional manner.

·         Prior to commencing work, to issue a detailed written estimate or quotation including settlement terms together with details of any stage payments as may be required.

·         Not to involve the customer in additional cost without consultation and agreement from the customer and confirm such alterations in writing.

·         To hold relevant public liability insurance cover and to ensure that it is current and paid up.

·         To ensure that all work is undertaken or closely supervised by suitably qualified or experienced personnel.

·         To advise customers of start and finish dates and to keep the customer informed of any potential delays as they become apparent.

·         The Confederation accepts no liability for its members work and the member shall not in any way lead the customer to believe otherwise.

·         At the completion of the job the customer will be asked to inspect the work and any unsatisfactory element will be rectified an no additional cost prior to an invoice being issued. Following completion any subsequent fault found in the work resulting from the member’s oversight will be rectified at no charge.

·         Invoice will be issued promptly and again will state the settlement terms.

·         Should a dispute arise between the customer and the member the Confederation offers the parties’ mediation and arbitration facilities.  The member will in such circumstances co-operate with the Confederation or its appointed agent and abide by their decision.

·         If the member refuses to abide by the decision of the Confederation, the member is liable to immediate expulsion without refund of subscription and immediate withdrawal of the benefits of belonging.

·          The Confederation shall be entitled at its sole discretion to provide the customer with any findings made during the mediation/arbitration process and such other assistance as it thinks fit (whether in terms of finance or legal advice) in any legal proceedings brought by the customer against our member.

Click here to visit www.uktc.com